Terms & Conditions This website is owned and managed by Venere Travel (hereafter referred to as "Venere Travel," "we," "us," or "our"). By purchasing any travel services through www.wowcappadocia.com, you enter into a legal agreement with Venere Travel, and your acceptance of the Venere Travel Terms & Conditions is assumed. Please ensure you carefully review these Terms & Conditions before confirming your booking. The travel contract becomes effective once Venere Travel confirms your reservation. The terms and conditions outlined here apply to all bookings made via the https://wowcappadocia.com website until December 31, 2022. DEPOSIT & PAYMENT: A deposit of 30% of the total tour price is required via credit card or bank transfer once your reservation is confirmed. By submitting your deposit, you confirm that you have read, understood, and agreed to all of our Terms & Conditions. For tours including Cappadocia, the remaining 70% must be paid upon arrival in Cappadocia. For itineraries excluding Cappadocia, full payment is required at least one week in advance. BANK TRANSFER: Deposits can be paid via credit card or bank transfer. Detailed payment instructions will be provided upon booking confirmation. CANCELLATIONS: All cancellations must be submitted in writing and sent to us via email. Cancellation policies are governed by the terms found at https://wowcappadocia.com/cancellation-policy.html. REFUNDS: Once the refund amount is calculated in accordance with our cancellation policy, it will be processed and credited back to your credit card or bank account as promptly as possible. Please note that depending on your country, national holidays, and banking procedures, this process may take between 5 to 15 business days. CHILD DISCOUNT: Children under 12 years old qualify for a 50% discount on land tours and a 20% discount on airfare, provided they travel with at least two fully paying adults and share the same room. Our agents can provide details on special pricing for particular excursions if needed. UNUSED SERVICES: No refunds or exchanges will be granted for any unused accommodations, meals, sightseeing tours, transportation, or other services included in the tour package. TRAVEL DOCUMENTS: Travel documents will be prepared and sent within 5 to 7 business days after receipt of your deposit and confirmation of your booking. These documents will be emailed to you; please print and keep them as your official proof of travel arrangements. RESPONSIBILITY: We strive to ensure our suppliers provide the highest quality services. However, we cannot be held responsible for issues arising from services beyond our direct control, such as flight cancellations. Venere Travel, along with its affiliates, employees, or agents, shall not be liable for any injury, damage, loss, delay to persons or property, extra expenses, or inconveniences caused directly or indirectly by events outside of our control. INSURANCE: Personal travel insurance is not included in the tour price. While we take every precaution to safeguard all travelers, it is mandatory that you have comprehensive personal travel insurance to participate in the trip. For Private Customized Turkey tours, we provide travel insurance, but we recommend obtaining additional coverage from your home country. VALIDITY: The information provided here is accurate as of the time of publication but may change without prior notice. Any updates will be posted on our website promptly. If the Terms and Conditions change after payment has been made, the version in effect at the time of payment will remain applicable. PASSPORT AND VISA: Should you encounter any difficulties with visas or require detailed travel documents for visa applications, please feel free to contact us at [email protected]. For any questions, please email us at [email protected].